Frequently Asked Questions (FAQ)
Shipping Information
1. Where do you ship to?
We currently ship within India only.
2. What are your shipping costs?
We offer free shipping on all orders above ₹1000. For orders below this amount, standard shipping rates apply.
3. How long does delivery take?
Delivery typically takes between 3-7 business days, depending on your location within India.
Order & Payment
1. What payment methods do you accept?
We accept all major debit and credit cards, UPI payments, and Cash on Delivery (COD).
2. Can I track my order?
Yes! You can track your order by using the order tracking link in our website's footer. Simply enter your order ID or mobile number to view your order status.
3. What should I do if there’s an issue with my order?
If your order is damaged or incorrect, please contact us immediately via WhatsApp at +91 7400011220 or email us at customercare@scioncarcare.com. Be sure to provide your order details and proof of the issue.
Returns & Refunds
1. What is your return policy?
We have a 7-day return policy starting from the date of receipt. To qualify for a return, the product must be in its original condition with tags and seals intact.
2. How do I initiate a return or exchange?
To initiate a return, email us at customerservice@scioncarcare.com. Once your return is approved, we will provide further instructions via email and WhatsApp.
3. Are any items non-returnable?
Certain sale items or opened products may not be eligible for returns. For details, please contact customer service.
Product Information
1. Do your products come with warranties?
Some of our products come with warranties. If applicable, a warranty card will be included with the product.
2. Are all your products suitable for high-end cars?
Yes, our products are suitable for all car types, including high-end vehicles.
3. Do your products have special usage instructions?
Yes, some products like ceramic coatings and waxes require specific application methods. For any clarifications, feel free to contact us via WhatsApp at +91 7400011220 or email us at customercare@scioncarcare.com.
Wholesale & Bulk Orders
1. Do you have a minimum order quantity for wholesale or bulk orders?
Yes, the minimum order quantity (MOQ) varies by product. For more details, please send your inquiry to b2b@scioncarcare.com.
2. What discounts are available for wholesale customers?
Wholesale discounts range from 10% to 25%, depending on the product and brand.
3. How do I apply for a wholesale account?
To apply for a wholesale account, email us at b2b@scioncarcare.com with your business details.
Customer Support
1. How quickly do you respond to customer inquiries?
We aim to respond within a few hours during our business hours, which are from 10 AM to 7 PM.
2. Do you offer live chat support?
Yes, we offer live chat support on our website during business hours for quick assistance.